I notice that some of your products say they use an 18650 Lithium-ion Rechargeable battery. Can I use another brand of 18650 Lithium-ion battery in any of these products?
No. Our 18650 Lithium-ion Rechargeable battery packs are of a proprietary design that is product specific. An ordinary 18650 Lithium-ion battery will not work in our lights.
Can I use rechargeable batteries in one of your lights that normally use non-rechargeable batteries?
A rechargeable Nickel Cadmium (NiCad) or Nickel Metal Hydride (NiMH) of the appropriate size can be used. However, rechargeable Lithium-ion (Li-ion) batteries cannot be used. The battery voltage of a Lithium-ion battery is too high and can cause damage to the light. This applies ONLY to products that are NOT Intrinsically Safe Certified.
Which batteries can I use as replacements in my Intrinsically Safe Lights?
Only use the approved batteries listed for each product. Using different batteries or mixing the approved batteries will invalidate the Intrinsically Safe Certification.
Can I replace the rechargeable battery in one of your lights that does not have a replacement battery?
No. If the battery is not listed in the Instruction Manual as being replaceable, Bayco Products does not support end-user replacement of the battery.
I have a light that has a charging port built into the light itself. Can I run the light while it is plugged into the charging cord?
The light will function while it is plugged in, however we do not recommend operating any of our lights in this manner. Depending on the operating mode the light may use more power than the charger is able to supply and could cause overheating of the light and/or the charging cord.
I have one of your Dual-Light Flashlights. When I turn on both the flashlight and the floodlight at the same time, both lights seem to dim. Why is this?
This is normal behavior, there is nothing wrong with your light. The microprocessor inside of the light automatically dims both lights as a way to control power consumption and to manage heat dissipation from the LEDs.
I have been told that I may need to “condition” the battery in my rechargeable light. What does this mean, and why is it necessary?
Our rechargeable lights use either Nickel Metal Hydride or Lithium-ion batteries. In both cases “conditioning” will improve the performance and run-time of the product over time. To condition a new rechargeable light, plug it into the charger and allow it to fully charge. Once the light is charged, disconnect it from the charger and turn it on. Leave the light on until the light stops running. You will now have fully drained the battery. At that point, plug the light into the charger and allow it to fully charge again. It is recommended to repeat this process at least 2 or 3 times for optimum performance of your light. Once your light’s rechargeable battery is fully conditioned, this process does not need to be repeated for Lithium-ion batteries unless the battery is replaced with a new one. If your battery is a Nickel Metal Hydride, it is recommended to recondition the battery monthly.
How do I change the batteries in my headlamp?
Please see the image on the specific product detail page on this website.
What should I use as a replacement AC Power Supply for my rechargeable light?
If you need to select a replacement AC Power Supply, you should first make sure that the barrel port connector fits properly. As long as the power supply has an 8-12V DC Output Power Supply, it will charge any of our products.
On your Cord Reels, how long is the male end of the cord that plugs into the wall/ceiling and is it retractable?
The male end of the cord on the Cord Reels is 22” in length, and it is a fixed length that is not retractable.
Do you carry a Cord Reel that has reversed plugs?
No we do not.
How do I wind my cord onto my Kord Manager Storage Reel so I can use the cord?
The cord must be fully unwound from the Kord Manager before use. Electrical cords have the potential to overheat when left in a wound condition. The Kord Managers are designed for cord storage only.
How do I assemble my Clamp Light?
Watch the video on Attaching the Clamp to the Clamp or Brooder Light.
I want to order a product from you, why are there no prices on your website?
We do not sell directly to the public, our products are only sold through our network of distributors. Please refer to our Where to Buy page on our website to locate a Distributor for a price quote and availability. Or if you prefer, you can search on-line for one of our part numbers.
Are your corded products rated for outdoor use?
Only certain Extension Cords are rated for outdoor use. Please see the individual product page of those products for details. In no cases are any of these products rated for use in wet or rainy conditions or around open sources of water.
Where can I find information on your product's chemical resistance?
Please click here to view a comprehensive list of our products and their chemical resistance properties.
Where can I find Flyers/Data Sheets/Instruction Manuals on your products?
Click on the “Docs/Info” Tab at the bottom of the specific product detail page for the product you are inquiring about.
How do I compare products on your website that look similar?
Step 2: Click the “Add to Compare” link on the right side of the page for each product you want to compare.
Step 3: Click on the green Compare button.
What is the longest Light Bulb Changing Pole that you offer?
Our longest Light Bulb Changing Pole extends to 11 ft., however our Light Bulb Changing Attachments will fit on any standard threaded pole.
How long is the male end of the cord that plugs into the wall/ceiling on your cord reels and is it retractable?
The section of the cord on our cord reels that plug into the outlet is 22” in length and no it is not retractable.
Can the plugs on your cord reels be reversed?
No, they are not reversible.
Do you carry a 100 ft. 20 amp retractable cord reel?
No we do not.
Do you carry a cord reel with plugs that are reversed?
No we do not.
How do I wind my electrical cord onto one of your Kord Manager Storage Reels so I can use the cord without having to unwind it?
For safety reasons the electrical cord must be unwound from each of our Kord Manager Storage Reels before use. Electrical cords have the potential to overheat when left in a wound condition during use. The Kord Managers are designed for electrical cord storage only.
What is Prop 65 and why is there a warning label on my light?
This label is required for many manufacturers’ products when those products are sold in the state of California. All of our products are safe for normal use.
The clamp has come off of my Clamp Light. How do I reattach it?
This video shows how quick and simple the process is: https://www.youtube.com/watch?v=ATOUgwDVShM&t=1s
What’s the difference between Explosion Proof and Intrinsically Safe lights?
Here’s a simple explanation of each:
An Explosion Proof light is constructed with an outer housing of a sufficient enough structure such that WHEN an explosion occurs within the devise, the design of the housing retains the explosion long enough for the ignited materials to cool down to a temperature below the ignition point of the outside atmosphere.
An Intrinsically Safe light is independently certified to be incapable of generating enough heat, energy or spark to cause an explosion in the hazardous environment that it’s rated for, even if there’s a fault in the product.
Are your Booster Cable made from copper wire?
Solid copper wire is used in all of our Booster Cables.
Are your corded products rated for outdoor use?
Only certain Extension Cords are rated for outdoor use. Please see the individual product page for details. In no cases are any of these products rated for use in wet or rainy conditions or around open sources of water.
Where can I find Flyers, Data Sheets and/or Instruction Manuals on your products?
Click on the “Docs/Info” Tab at the bottom of the specific product detail page. All of collateral material is available as a PDF document that you can view or download.
What is the difference between Water Resistant and Water Proof?
Water Resistant products have an IP-X4 rating and Water Proof products are rated IP-X7. Here’s the difference in their specific ratings:
IP-X4 – Protected from water sprayed from all directions.
IP-X7 – Protected from immersion to a depth of 1 meter for 30 minutes.
What do the symbols on the FL 1 Standard table represent?
Here’s a link that explains their purpose and what each one means: http://d28dot95cvw30r.cloudfront.net/images/PDF/PLATO-Standard.pdf
I want to know more about your warranty/returns policy. Can you please explain how this works?
Our Warranty and Returns Policy is based on where you purchased the product. Please reference the following information. If you require additional assistance, please contact our Customer Service Department.
WARRANTY CLAIMS – USA
Return the product to the place of purchase for all warranty related issues. If this is not possible, contact Bayco Customer Service at (800) 233-2155 M-F 8-5 Central Time for a Return Goods Authorization (RGA). Do not return this product to Bayco without first receiving an RGA Number from Bayco Customer Service. When returning the product, the RGA Number must be written on the outside of the shipping box. Always retain proof of purchase for warranty verification.
WARRANTY CLAIMS – OUTSIDE OF USA
Return the product to the place where purchased for all warranty related issues. Always retain proof of purchase for warranty verification.
Are Conflict Materials used by Bayco Products?
No. Please see our Declaration of Conformity on Conflict Free Materials.